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Warranty Policy
 
 
Warranty Registration/Purchase Agreement:
 
It is our dealer’s responsibility to register product for warranty, in a timely manner.
 
Dealer can use our dealer web site to register warranty or fill out the attached “Warranty Registration Sheet” and fax it back to us at                972-243-2844        .
 
Warranty registration must be done within 5 days after a vehicle is sold. Time is of the essence. Warranty coverage will begin on the date of purchase by the consumer or the date the first warranty part requested.  
        
*** NO WARRANTY COVERAGE WILL BE ALLOWED UNLESS THE PRODUCT IS REGISTERED WITH JCL  ***
 
DOA Policy:
 
JCL offers 7 days from the dealer’s product receiving date or 7 days from the invoice date if it is a drop shipment to end user; a DOA (dead on arrival) policy. Warranty coverage for unsold product will be allowed ONLY under this DOA policy. This policy will cover bumper to bumper manufacturer’s defect. Mishandling or user abuse will not be covered.
 
Limited Warranty:
 
All warranties must be handled through the dealer where you purchased your products. If you cannot reach your dealer you will need to furnish a copy of your original bill of sale which must show our model number and VIN number, along with the date of purchase on the invoice before we can warranty your product. NO WARRANTY COVERAGE WILL BE ALLOWED UNTIL PROOF OF SALE AND REGISTRATION IS PROVIDED.
 
The following parts are covered under warranty, along with their warranty period:
 

 

On Road Products (Motorcycles and Scooters):

 

Covered Parts

Description

Covered Period

 

Motor

Engine & Transmission

3Months (Unlimited Miles) All Models

 

 

 

Mechanical Components

Carburetor

None

 

Electrical

Harness, CDI, Inst. Cluster

3 Months (Unlimited Miles) All Models

 

 

 

Battery                                                       (when purchased with new unit)

Battery

30 Days (Unlimited Miles)

 
 

Suspension

Shocks, Forks

6 Months (Unlimited Miles)

 
 

Brake

Caliper

6 Months (Unlimited Miles) All Models

 

 

 

Exhaust

Header pipe, Muffler

6 Months (Unlimited Miles) All Models

 

 

 

Pulleys

Moveable Gearshift Pulley

90 days (Unlimited Miles)

 
 

Clutch

CVT/Manual Clutch

30 days (Unlimited Miles)

 
 

 

 

 

Off Road Product (including but not limit to: Dirt Bike, ATV, UTV, Go Cart, Pocket Bike, Electric Hunting Buggy, Electric Golf Cart):

 

Covered Parts

Description

Covered Period

 

BY line make

 

Motor

Engine & Transmission

6Months (Unlimited Miles) BY-D300

 

1 Month (Unlimited Miles) (all Other Models)

 

Mechanical Components

Carburetor

None

 

Electrical

Harness, CDI, Inst. Cluster

3 Months (Unlimited Miles) BY-D300

 

30 days (Unlimited Miles) (all Other Models)

 

Battery

(when purchased with new unit)

Battery

30 Days

 
 

Suspension

Shocks, Forks

3 Months (Unlimited Miles) BY-D300

 

30days (Unlimited Miles) (all Other Models)

 

Brake

Caliper

3 Months (Unlimited Miles) BY-D300

 

30 days (Unlimited Miles) (all Other Models)

 

Exhaust

Header pipe, Muffler

3Months (Unlimited Miles) BY-D300

 

30 days (Unlimited Miles) (all Other Models)

 

Pulleys

Moveable Gearshift Pulley

30days (Unlimited Miles)

 

Clutch

CVT/Manual Clutch

30days (Unlimited Miles)

 

Winch

Winch

30days (Unlimited Miles)

 

Go Cart, Dirt Bike, Pocket Bike, UTV, & BA, BC, MA line make 

 

Mechanical Components

Carburetor

None

 

Winch 

Winch

30days (Unlimited Miles)

 

All Other Warrantable Components

 

 

30 days (Unlimited Miles)  NO RETURNSALL SALES ARE FINAL, NO REFUNDS

 

Electric Hunting Buggy, Electric Golf Cart 

 

Battery

(when purchased with new unit)

Battery

1 Year (500-Charge, Unlimited Miles) 

 

Winch

Winch

90 days (Unlimited Miles)

 

All Other Warrantable Components

 

6 Months (Unlimited Miles) 

 

 

 

 
Note:
 
ENGINE: Engine long block assembly including all internal lubricated parts, i.e. rings, pistons, pins, crankshaft and main bearings, the connecting rods, and rod bearings, camshaft bearings, timing chain gears, rocker arms, valve springs, valve guides, valve seats, valve push rods, valve lifters, and oil pump. Additionally, the engine head(s), engine block and cylinder barrels will be covered if they are solely as a result of the mechanical failure of one or more of the internal lubricated components specified above. The Cooling system must be in good working order including cooling fans. Accessory items, including but not limited to electrical components of all types (distributor, alternator, all sensors and electrical control devices), fuel systems, gaskets, seals, filters, mounts linkage and fluids are not covered by this agreement.
TRANSFER CASE: All internal lubricated parts contained within the transfer case. The transfer case itself will be covered if damaged solely as a result of the mechanical failure of one or more of the internal lubricated components contained within the transfer case. Accessory items, including but not limited to, U-joints, electrical components, linkage, seals, gaskets, mounts or fluids are not covered by this Agreement.
DIFFERENTIAL: All internal lubricated parts contained within the drive axle housing case. The drive axle housing itself if damaged solely as a result of the mechanical failure of one or more or the internal lubricated components contained in the drive axle housing. Accessory items, including but not limited to, backing plates, all brake system components, cables, controls, linkage, vents, pumps, U-joints, electrical controls, mounts, seals, gaskets, and fluids are not covered by this Agreement.


 
TRANSMISSION (Automatic or Standard): All internal lubricated parts contained within the transmission case. The transmission case itself if damaged solely as a result of mechanical failure of one or more of the internal lubricated components contained within the transmission case. The Complete hydraulic system must be flushed including integral transfer case, oil cooler, lines, and new filter(s) installed. Accessory items, including but not limited to, modulators, governors, electrical controls, linkage, mounts, seals, gaskets, and fluids are not covered by this agreement.
 
COVERAGE AND LIMITATIONS:
You MUST have a professional mechanic (any small engine repair shop, motorcycle shop, or local auto repair shop), or an authorized JCL Dealer assemble your new motorized vehicle and do the prep work to assure your vehicle is in good working condition. You will need to provide proof of this when filing a warranty claim, so keep your receipts. Subject to the limitations stated in this agreement, JCL agrees (at its sole discretion and election) to replace a covered component if the covered component fails as a result of one or more of the internal lubricated parts, within the component’s stated warranty period from the date of purchase, and only while the component is being used under the conditions and in the manner specified by its original manufacturer.
*** The following items are not covered under any circumstance ***
Tires, rims, body panels, fuses, gaskets, light bulbs, seats, CV Boots, oil filter, air filter, fuel filter, filters, cables, drive belt, chain, spark plug, any part made from rubber, belts, brake linings and/or pads, sprockets, external springs, clips, nuts, bolts, fasteners, frame.
THIS AGREEMENT AND LIMITED WARRANTY IS VOID IF ANY OF THE FOLLOWING IS TRUE:
·         THE DAMAGE TO THE PRODUCT IS CAUSED DURING SHIPPING.
·         THE CUSTOMER DOES NOT USE A PROFESSIONAL MECHANIC (SMALL ENGINE REPAIR SHOP, MOTORCYCLE SHOP, OR AUTO REPAIR SHOP) OR AN AUTHORIZED JCL DEALER TO ASSEMBLE AND PREP THE PRODUCT PRIOR TO OPERATION. Proof of this is required for all warranty claims.
·         THE CUSTOMER FAILS TO FOLLOW THE MINIMUM ROUTINE MAINTENANCE AND BREAK-IN REQUIREMENTS SUGGESTED BY THE MANUFACTURER, USING THE APPROPRIATE LUBRICANTS FOR THE UNIT, AND FAILS TO PROVIDE PROPER SERVICE DOCUMENTS.
·         THE DAMAGE TO THE COMPONENT IS CAUSED BY AN ACCIDENT.
·         PRODUCT IS USED IN A MANNER WHICH IT WAS NOT DESIGNED FOR.
·         THE PRODUCT IS MODIFIED IN ANYWAY.
·         THE PRODUCT IS USED IN RENTAL BUSINESS.
LABOR TO REPAIR OR REPLACEPARTS;
JCL does not pay or reimburse any labor cost under any circumstances.
TOWING CHARGES:
All towing and/or shipping charges incurred are the responsibility of the customer.
REPLACEMENT PARTS:
·         JCL reserves the right to inspect defective parts before replacing. In some cases, JCL will require the customer to send in the defective part for inspection before exchange can be made. The inspection process may take from 2-4 business days after its arrival to the designated inspection office. JCL will decide if the part in question is defective or otherwise. JCL does not reimburse shipping fees on parts and/or units.
All parts sent in for inspection or exchange should be sent to:
JCL INTERNATIONAL, LLC    
ATTN: PARTS DEPARTMENT
2667 NORTHAVEN RD., DALLAS TEXAS 75229 

 For every JCL product purchased, you will need to fill out a "Warranty Registration Form". You are going to need to make (3) Copies of the form; one for the dealer, one for the customer and one for JCL International, LLC.

 

 

Step 1. Download a copy of the form here
Step 2. Read thoroughly and fill out completely
Step 3. Mail or fax in within 14 days of the original purchase date with receipt to activate your product warranty
   
Mail:
JCL International, LLC
Attn: Warranty Department
2667 Northaven Rd
Dallas TX, 75229
Fax:
Attention: Warranty Department
              972-243-2844       

 

Failure to return the completed warranty registration form, product will not be covered under warranty.

To claim the warranty, please fill out a "Warranty Claim Form", and mail or fax in.

 

 
 
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